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    【2024OctRenewTesting】FAQ

    FAQ

    Cycling/Running

    Cycling
    JBike Installation for Bike
    JBike Installation for Upright/Recumbent Bike
    JBike Installation for Spin Bike
    How to Connect Your Jbike to Jacfit app?
    How Can I Calibrate Exercise Bike's Speed?
    What Type of Battery Can I Use in JBike?

    Battery type: CR2450 (lasts up 700 hours)
    Search CR2450 battery on Amazon

    Running
    JRun Installation
    How to connnect your JRun to JACFIT app?
    Step Calibration
    What Type of Battery Can I Put into JRun?

    Battery type: CR2032 (lasts up to 180 hours)
    Search CR2032 battery on Amazon

    JMate Installation
    What does indicator light on JMate mean?

    function
    What’s Different Between Roaming/Running, Tournament and Reservation?
    Features Roaming Tournament Reservation
    Outdoor mode ✔️
    Riding with random player ✔️ ✔️
    Riding with your friends online ✔️ ✔️
    Training by yourself ✔️
    Voice chat ✔️ ✔️
    Player limits (8people) ✔️ ✔️
    Reservation time ✔️
    Kick out the person ✔️
    Where Can I Find The Workout Record?

    You can find your each race record in the profile. Once you finished the race, fitness data will automatically record in your profile.

    Reminder: if you didn’t finish the race, the data won’t be recorded.

    How to upload the data to Strava?

    Your workout records in Jacfit app is compatible with Strava! Here is how you upload your activity from Jacfit to Strava:

    1. In lobby, Tap on note icon on top right.

    2. Choose the exercise records and type you'd love to upload

    3. Tap on Strava icon on right-hand side.

    Badge
    Daily & Special event

    Please note:

    1. the enroll time is different from the start time.
    2. Enter the race you enrolled by tapping reservation button on lobby or reservation list in calendar page.

    Carnival

    JMate
    JMate Installation
    A
    What does indicator light on JMate mean?

    Unbreakable
    Q
    A

    Disco Basketball
    Q
    A

    Let's Shark
    Q
    A

    Disco Stardust Shadow
    Q
    A

    Community

    Lounge
    Community
    How to Send a Friend request?

    Post, Chat and Club
    Post and chat
    Club

    Pet

    Pet Town
    Pet Basic
    How to evolve a pet
    Function of Buildings

    Exploration
    How to get exploration tickets?
    How to explore with pets?

    Others
    Does Jacfit Require to Subscription?

    No, JACFIT is free. No monthly fee required.
    App will constantly update more function and scenes.

    What Version of Smart Device Support JACFIT app?
    Type Mobile spec Ram required Remaining storage
    iPhone iPhone 11 or higher 4GB 3GB
    iPad iPad 10 or higher 4GB 3GB
    Android Depending on the CPU and GPU model performance (suggest in these 3years) 4GB 3GB
    Tablet Depending on the CPU and GPU model performance (suggest in these 3years) 4GB 3GB
    Does Jacfit app support third-party devices?

    Jacfit app is exclusive and only for products from Jacfit.

    How to Use Big Screen Experience JACFIT App?
    • Cable
      Use HDMI cable and adapter for your phone connecting cell screen to TV.
    • Wi-fi
      • iOS: Apple TV
        Use airplay mirroring smartphone screen to TV.
      • Android: Chromecast
        Download the Google Home app, and connect to the same Wi-Fi as Chromecast
      then output your cell screen to TV.

    Cast your screen to tv - iOS version

    Cast your screen to tv - Android version

    Can I share the devices with others?

    You can share the sensors with your household. Create different accounts and take turns to pair with the sensors. Your workout data will be recorded separately by account.

    *One device can only connect to one account at the same time.