Jacfit Support | Products and App FAQs

FAQ

JMATE2 SMART FITNESS BAND

Connection (Jacfit app)
  1. Open Bluetooth and the app, then allow the required permissions.

  2. Tap to wake the band before connecting.

  3. Follow the app instruction to connect the device.

*Please note, connect the device via the app, instead of your phone's Bluetooth settings.

Connection (Jacfit Plus)
  1. Open the app, then allow the required permissions.

  2. Go to Setting > Device > press "+" icon.

  3. Tap to wake the band before connecting.

  4. Select the device you wish to connect.

*Please note, connect the device via the app, instead of your phone's Bluetooth settings.

How to Enter Slow Jogging Mode?
Why does my avatar fail to move when I run? (Jacfit app)
  1. Check whether JMate2 is connected. When connected, the indicator light will be solid green.

  2. Wear it on your right wrist.

  3. Input your correct height in your Profile.

Does JMate2 Support Third-Party Products?

The JMate2 heart rate function is compatible with bike computers and third-party apps.
Open the Jacfit Plus app and connect your JMate2. After connecting, tap JMate2 in the "My Devices" list to enter settings. Tap "Enable Bluetooth visibility..." to make JMate2 discoverable on bike computer or third-party apps.

JMate2 Indicator Light Guide

Indicator light guide

Heart rate zone indicator guide

Charging Issues
  • Charging time: 1.5 hours.

  • While charging, a solid red light appears in the top-right corner. The indicator will turn off once charging is complete.

  • J

    If the red light flashes after the device is fully charged, please connect it to the app to sync before use.

*Please note, DO NOT use this charging cable to charge other devices to avoid damage.

JBIKE INDOOR CYCLING SENSOR

JBike Installation for Road Bike

*App interface shown is form an older version.

JBike Installation for Upright/Recumbent Bike?

*App interface shown is form an older version.

JBike Installation for Spin Bike?

*App interface shown is form an older version.

How to Calibrate Speed?

• Select your bike type from the dropdown menu on the connection page.
• Connect to JBike. If already paired please reconnect to sync the update.
• Go to Map → Detailed Settings → Select installation type.

*Only exercise bikes need calibration. For manual calibration. Please reference the tutorial video.

How to Connect Your JBike to Jacfit App?
How to Measure Heart Rate While Riding?

Wear the JMate2 Smart Fitness Band or Additional Device to track your heart rate.

INDOOR RUNNING - JRUN + Additional Device

How to Connect Your JRun + Additional Device?

*Please wear Additional Device on your right wrist, and wear the JRun on your ankle.

How to Enter Slow Jogging Mode?

FUNCTION-JACFIT APP

What Different Between Ride/Run, Tournament and Reservation
feature Ride Tournament Reservation
Riding with random player ✔️ ✔️
Riding with your friends online ✔️ ✔️
Training by yourself ✔️
Player limits (8 people) ✔️ ✔️
Reservation time ✔️
Kick out the person ✔️
How to Upload the Data to Strava?

Your workout records in Jacfit app are compatible with Strava! Here is how you upload your activity from Jacfit to Strava:

  1. In lobby, tap on "Record" icon on the bottom right.

  2. Choose the exercise records and type you'd love to upload.

  3. Tap on the Strava icon on right-hand side.

Daily & Special Event

*App interface shown is from an older version. Functionality remains unchanged.

Enter the race you enrolled by tapping reservation button on lobby or reservation list in calendar page.

Reservation List
Badge

*App interface shown is from an older version. Functionality remains unchanged.

CARNIVAL - JACFIT APP

How to Unlock Two-Player Mode?

Unlocks after completing the tutorial.

Single-Player Mode Connection Guide

You can use the JMate2 Smart Fitness Band or Additional Device:

  1. Tap the band to wake it up before connecting.

  2. Enter Single-Player Mode in the "Carnival" and connect.

  3. Wear the band on your right wrist.

Two-Player Mode Connection Guide

Each person should wear one band on their right wrist. You can pair bands in any combination:

  • JMate2 + Additional Device

  • Additional Device + Additional Device

  • JMate2+JMate2

  1. Tap the band to wake it up before connecting.

  2. Enter Two-Player Mode in the "Carnival" and connect.

LOUNGE - JACFIT APP

How to Send a Friend Request?

*The app interface shown is from an older version. Functionality remains unchanged.

Community

*The app interface shown is from an older version. Functionality remains unchanged.

PETS - JACFIT APP

How to buy eggs and exercise with my pet?
How to Evolve a Pet?

OTHERS

Does Jacfit Require to Subscription?

No subscription required. Completely free, ad-free, and updated with new features every few months. In addition to new maps, new outfits, special characters, and pets are added over time!

What Version of Smart Device Support Jacfit App?
Type Mobile spec Ram required
iPhone iPhone 11 or higher 4GB
iPad iPad 10 or higher 4GB
Android Depending on the CPU and GPU model performance (suggest in these 3 years) 4GB
Tablet Depending on the CPU and GPU model performance (suggest in these 3 years) 4GB
Does Jacfit App Support Third-Party Devices?

Only the JMate2 supports heart rate monitoring via Bluetooth for third-party apps and cycling computers.

How to Project the App to a TV?

To project Jacfit to a TV, first open the Jacfit app on your smartphone or tablet (available on App Store and Google Play ) and connect your Jacfit device via Bluetooth. Then choose a projection method based on your device and TV specifications:

iOS HDMI cable

Use the appropriate HDMI adapter and cable for your iPhone or iPad. This method is more stable than Wi-Fi, and we recommend using it for projection.

*The app interface shown may be from an older version, but functionality remains the same.

Android HDMI cable

Use the appropriate HDMI adapter and cable for your Android device. This method is more stable than Wi-Fi, and we recommend using it for projection.

*The app interface shown may be from an older version, but functionality remains the same.

How to Turn Off The Device?

The device will automatically enter sleep mode when the connection is lost and it is left flat for a period time. To disconnect is manually, simply swipe up to close the app.