Jacfit Support | Products and App FAQs
FAQ
*App interface shown is from an older version.
*App interface shown is from an older version.
*App interface shown is from an older version.
- Select your bike type from the dropdown menu on the connection page.
- Connect to JBike. If already paired please reconnect to sync the update.
- Go to Map → Detailed Settings → Select installation type.
*Only exercise bikes need calibration. For manual calibration, please reference the tutorial video.
Wear the JMate2 Smart Fitness Band or Additional Device to track your heart rate.
- Check whether JMate2 is connected. When connected, the indicator light will be solid green.
- Wear it on your right wrist.
- Input your correct height in your Profile.
| feature | Ride | Tournament | Reservation |
|---|---|---|---|
| Riding with random player | ✔️ | ✔️ | |
| Riding with your friends online | ✔️ | ✔️ | |
| Training by yourself | ✔️ | ||
| Player limits (8 people) | ✔️ | ✔️ | |
| Reservation time | ✔️ | ||
| Kick out the person | ✔️ |
Your workout records in Jacfit app are compatible with Strava! Here is how you upload your activity from Jacfit to Strava:
-
In lobby, tap on "Record" icon on the bottom
right.
-
Choose the exercise records and type you'd
love to upload.
-
Tap on the Strava icon on right-hand
side.
*App interface shown is from an older version. Functionality remains unchanged.
*App interface shown is from an older version. Functionality remains unchanged.
*The app interface shown is from an older version. Functionality remains unchanged.
*The app interface shown is from an older version. Functionality remains unchanged.
Yes. The Jacfit app supports syncing your workout data
to Strava.
(See **FUNCTION - How to Upload Data
to Strava** for details.)
| Type | Mobile spec | Ram required |
|---|---|---|
| iPhone | iPhone 11 or higher | 4GB |
| iPad | iPad 10 or higher | 4GB |
| Android | Depending on the CPU and GPU model performance (suggest in these 3 years) | 4GB |
| Tablet | Depending on the CPU and GPU model performance (suggest in these 3 years) | 4GB |
Unlocks after completing the tutorial.
You can use the JMate2 Smart Fitness Band or Additional Device:
- Tap the band to wake it up before connecting.
- Enter Single-Player Mode in the "Carnival" and connect.
Each person should wear one band on their right wrist. You can pair bands in any combination:
- JMate2 + Additional Device
- Additional Device + Additional Device
- JMate2 + JMate2
- Tap the band to wake it up before connecting.
- Enter Two-Player Mode in the "Carnival" and connect.
- Open the app, then allow the required permissions.
- Go to Setting > Device > press "+" icon.
- Tap to wake the band before connecting.
- Select the device you wish to connect.
*Please note, connect the device via the app, instead of your phone's Bluetooth settings.
The JMate2 heart rate function is compatible with bike
computers and third-party apps.
Open the Jacfit
Plus app and connect your JMate2. After connecting,
tap JMate2 in the "My Devices" list to enter settings.
Tap "Enable Bluetooth visibility..." to make JMate2
discoverable on bike computer or third-party apps.
Indicator light guide
Heart rate zone indicator guide
- Charging time: 1.5 hours.
- While charging, a solid red light appears in the top-right corner. The indicator will turn off once charging is complete.
- If the red light flashes after the device is fully charged, please connect it to the app to sync before use.
*Please note, DO NOT use this charging cable to charge other devices to avoid damage.
No subscription required. Completely free, ad-free, and updated with new features every few months.
To project Jacfit to a TV, first open the Jacfit app on your smartphone or tablet (available on App Store and Google Play ) and connect your Jacfit device via Bluetooth. Then choose a projection method based on your device and TV specifications:
iOS HDMI cable
Use the appropriate HDMI adapter and cable for your iPhone or iPad. This method is more stable than Wi-Fi, and we recommend using it for projection.
*The app interface shown may be from an older version, but functionality remains the same.
Android HDMI cable
Use the appropriate HDMI adapter and cable for your Android device. This method is more stable than Wi-Fi, and we recommend using it for projection.
*The app interface shown may be from an older version, but functionality remains the same.
The devices will automatically enter sleep mode when the connection is lost, and they are left flat for a period time. To disconnect manually, simply swipe up to close the app.