Jacfit Support | Products and App FAQs

FAQ

Cycling/Running

Cycling
JBike Installation for Bike
JBike Installation for Upright/Recumbent Bike
JBike Installation for Spin Bike
How to Connect Your Jbike to Jacfit App?
How Can I Calibrate Exercise Bike's Speed?
What Type of Battery Can I Use in JBike?

Battery type: CR2450 (lasts up 700 hours)
Search CR2450 battery on Amazon

What does indicator light on JMate mean?

Running
JRun Installation
How to connect your JRun to JACFIT app?
Step Calibration
What Type of Battery Can I Put into JRun?

Battery type: CR2032 (lasts up to 180 hours)
Search CR2032 battery on Amazon

JMate Installation
What does indicator light on JMate mean?

function
What’s Different Between Roaming/Running, Tournament and Reservation?
Features Roaming Tournament Reservation
Outdoor mode ✔️
Riding with random player ✔️ ✔️
Riding with your friends online ✔️ ✔️
Training by yourself ✔️
Voice chat ✔️ ✔️
Player limits (8people) ✔️ ✔️
Reservation time ✔️
Kick out the person ✔️
Where Can I Find The Workout Record?

You can find your each race record in the profile. Once you finish the race, fitness data will automatically be recorded in your profile.

Reminder: if you didn’t finish the race, the data won’t be recorded.

How to upload the data to Strava?

Your workout records in Jacfit app are compatible with Strava! Here is how you upload your activity from Jacfit to Strava:

  1. In lobby, Tap on note icon on the top right.

  2. Choose the exercise records and type you'd love to upload

  3. Tap on the Strava icon on right-hand side.

Badge
Daily & Special event

Please note:

  • the enrollment time is different from the start time.

  • Enter the race you enrolled by tapping reservation button on lobby or reservation list in calendar page.

Carnival

JMate
JMate Installation
What does indicator light on JMate mean?

Unbreakable
Tutorial

Disco Basketball
Tutorial

Let's Shark
Tutorial

Stardust Shadow
Tutorial

Community

Lounge
Community
How to Send a Friend request?

Others
Does Jacfit Require to Subscription?

No, JACFIT is free. No monthly fee is required.
The app will constantly update more functions and scenes.

What Version of Smart Device Support JACFIT app?
Type Mobile spec Ram required Remaining storage
iPhone iPhone 11 or higher 4GB 3GB
iPad iPad 10 or higher 4GB 3GB
Android Depending on the CPU and GPU model performance (suggest in these 3 years) 4GB 3GB
Tablet Depending on the CPU and GPU model performance (suggest in these 3 years) 4GB 3GB
Does Jacfit app support third-party devices?

Jacfit app is exclusive and only for products from Jacfit.

How to Use Big Screen Experience JACFIT App?
  • Cable
    Use an HDMI cable and adapter for your phone to connect cell screen to TV.
  • Wi-fi
    • iOS: Apple TV
      Use airplay mirroring smartphone screen to TV.
    • Android: Chromecast
      Download the Google Home app, and connect to the same Wi-Fi as Chromecast
    then output your cell screen to TV.

Cast your screen to TV - iOS version

Cast your screen to TV - Android version

Can I share Jacfit devices with others?

You can share the sensors with your household. Create different accounts and take turns to pair with the sensors. Your workout data will be recorded separately by account.

*One Jacfit device can only connect to one account at the same time.